PDMI is looking a Senior Business Analyst to join our team! This role can be performed 100% remotely from approved locations within the U.S. Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.

Why Join Us:

  • Best Employer: PDMI was voted a Best Employer in Ohio for the 3rd consecutive year in 2023!
  • Meaningful Work: Contribute to improving healthcare quality and efficiency.
  • Collaborative Environment: Work with passionate professionals who share your drive.
  • Exciting Challenges: Every day brings new opportunities to excel.
  • Flexible Work: Fully remote opportunity with a company that cares.

The ideal candidate for this role will have a minimum of 7 years experience with analyzing business processes and with the software development lifecycle process, and a minimum of two years of experience in the healthcare industry, preferably in pharmacy / data processing. If you are a highly analytical and detail-oriented individual with a passion for improving business processes, we encourage you to apply for this exciting opportunity! We are looking for an expert in requirements gathering so you must be comfortable asking difficult questions and challenging the status quo. If this sounds like you, please read on for more information.

Required Competencies:

  • Ability to interpret customer needs and translate to business and technical requirements
  • Ability to communicate effectively with all levels of the organization, both internally and externally
  • Ability to conduct business and systems process analysis to define business requirements, functional design, system specifications, business processes, and related project documentation (including but not limited to: process catalog, system catalog, SIPOC, flow charts, business requirements documents, system specification documents, scope matrix, use cases, sequence diagrams, future state proposals, user acceptance testing plans)
  • Ability to understand systems capabilities
  • Create test cases and test plans
  • Ability to understand, analyze and break down high-level information into details
  • Analytical skills and attention to detail
  • Ability to successfully engage in multiple medium to large-sized initiatives simultaneously
  • Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word


  • Define business requirements, functional design, system specifications, business processes and flow charts
  • Conduct business and systems process analysis to create process design improvements
  • Produce required project analysis documentation for the proposed applications/systems , including but not limited to: business requirements, system specifications, scope matrix, use cases, sequence diagrams, workflow charts and diagrams, future state proposals and user-acceptance testing plan
  • Create and utilize business process catalog, interface catalog, system catalog, SIPOC, etc. to prepare documentation that captures the fundamentals of applications and conveys the impact of changes within them
  • Study and understand system capabilities and how they affect the business processes
  • Interpret customer business needs and translate them into business and technical requirements
  • Critically evaluate information gathered from multiple sources, then dissect the high-level information into smaller details
  • Create test cases and test plans with input from QA Analysts to ensure all requirements are met and the software functions as expected
  • Facilitate the flow of information related to business needs between customers and software development teams
  • Elaborately define user concept/design documentation for utilization by development teams to build software
  • Establish the technical vision after analyzing tradeoffs between usability and performance needs, with input from developers and subject matter experts
  • Improve the quality of the systems data by ensuring the data sources are reliable and valid
  • Integrate new systems and processes with existing ones by designing integration interfaces and their specifications
  • Enable fulfilment of long-term business strategies by ensuring new systems meet the required specifications

Work & Education Experience Requirements:

  • Minimum four-year degree in computer-related field; Master’s Degree in business analytics or computers preferred; Combination of experience and education considered
  • Minimum 7 years’ experience in the analysis of business processes
  • Minimum 5 years’ experience with the SDLC process
  • Minimum of 2-4 years’ experience in the Healthcare Insurance industry preferred